Turn browsers into loyal customers to fuel your business growth

Boost customer satisfaction with Easytools. Discover our dedicated features to increase customer experience and build strong relationships for lasting success.

Easytools: The simple way to improve customer satisfaction  

There’s a saying: a happy customer is a loyal customer. But ensuring customer satisfaction can be a big bite to chew. The good news? We can help with the entire process—from capturing attention with a sleek product offering to a hassle-free checkout with no tedious fields to fill, and nurturing post-purchase relationships to prevent involuntary churn. We’ve got you covered.

Seamless shopping experience

A lot can go wrong during a shopping process. The customer journey you create can actually be even more important than the product itself. Long gone are the days when customers were ready to buy no matter the difficulties along the way. That’s exactly why a positive customer experience during the checkout process is our top priority—and it should be yours too! Here’s how we help you improve it:

[fs-toc-omit]1-click payments

With modern payment methods like digital wallets, customers expect fast, on-the-go shopping experiences—often from their phones. Easytools enables 1-click payments, where all it takes is hitting “Pay Now” to finalize a purchase.

How does it work?
When a new customer makes their first purchase using one of our carts, we automatically create an account and securely store their payment data with Stripe. For future purchases, their payment details are prefilled, enabling quick 1-click payments. Plus, customers gain access to all their purchased files, invoices, and payment details in one place.

[fs-toc-omit]No lengthy forms

One common mistake—often against privacy regulations—is asking for too much unnecessary information. For example, under GDPR, you’re only supposed to request essential data. Let’s be honest: if someone’s buying your Notion template, you don’t need their address or phone number.

That’s why we only ask for name, email, and payment details at checkout. You can add fields like company name or VAT ID if needed, but we recommend keeping it simple unless absolutely necessary.

And here’s a bonus: have you ever had to re-enter your details multiple times during a single purchase? Frustrating, right? With Easytools, that won’t happen. Our forms are user-friendly, with clear validation and smart error detection (e.g., flagging typos like “john.doe@gmsil@com”).

[fs-toc-omit]All popular payment methods

Your customers should be able to pay using their preferred method. Yet, many stores limit options—like offering only PayPal—which can significantly increase cart abandonment rates.

With Easytools’ Stripe integration, your customers can choose from cards, bank transfers, local methods (like Poland’s BLIK), and digital wallets (Apple Pay, Google Pay). You can also collect payments in your chosen currency, tailored to your market.

[fs-toc-omit]One-page checkout

Last but not least, everything happens on a single page in our carts. Your customer enters the cart, where they can see all the product details, choose between variants, enter a discount code (if available), fill in payment details, and even finalize their payment (depending on the chosen method). This means there’s no chance a customer will drop out due to poor navigation or too many steps in the checkout process—everything happens in one place.

Easy product access

Today’s customers expect instant gratification. Whether it’s a weekend or late at night, they want access to their digital product immediately. And they should be able to find it easily—even months later. That’s exactly how Easytools works.

[fs-toc-omit]Thank you page

After a successful purchase, customers are directed to a customizable thank-you page where they’ll find:

• A purchase summary (with editable message and headline).
• A button to access their product (e.g., download an ebook or access an online course).
• A redirect option to your chosen URL (e.g., your website or a bonus landing page).
• A cross-sell offer to encourage an additional purchase at a time-limited discount.

You can also replace our thank-you page with your own URL or set up an automatic redirect.

[fs-toc-omit]Post-purchase notifications

We handle post-purchase communication for you. Customers receive a confirmation email with:

• A product access and account details.
• An invoice (if applicable).
• A direct link to update billing details—no need to contact you.

[fs-toc-omit]Customer portal

We’ve built a dedicated customer portal to make accessing purchased products even easier. As a seller, you can customize the portal with additional guidance, links, and contact details.

For customers, the portal provides:

• Access to all past purchases.
• Access to recently viewed products.
• Subscription management.
• Billing updates.
• Instant support from our team.

Proactive customer support

We believe in proactive support, addressing potential issues before they become problems. Here's how we deliver that:

• Automatic notifications: We’ll inform your customers when their subscription renewal is approaching, alert them about upcoming card expiry dates, notify them if a renewal fails and why, and even assist with billing if you choose to use our EasyBilling service.
• Support during the checkout process: If a customer encounters an issue during checkout, such as failing to verify their credit card multiple times, our agents will either reach out to them or display our contact details for easy support.
• Checkout recovery: Some issues during the purchase process, like internet connection failures, can be significant enough for customers to abandon their carts (they can drop out for various reasons). We can contact those individuals on your behalf and encourage them to complete their purchases—all without using any black hat techniques or being pushy, ensuring a high level of customer satisfaction.

Personalized customer experience

There are several things that can surprise your clients and skyrocket customer satisfaction. For example, you can overdeliver by providing them with even more value than they expected. Another way is to make their experience truly personalized, and that’s where we can help!

Easytools features multiple native integrations with popular tools like MailChimp, ActiveCampaign, Discord, Circle, and HubSpot. We also offer a range of automations with ready-to-use scenarios and the option to send any customer data to our webhook address. This opens up endless possibilities for automation and personalization. Here are just a few examples of how you can enhance your customer experience:

• Automatically add customers to a chosen space on Circle and assign them a dedicated badge after they pay for their memberships.
• Direct buyers to your online course platform immediately after purchase—no login or account setup required.
• Send automated messages at different stages of a student’s journey, such as when someone finishes a module of your online course or gets stuck on a specific lesson.
• Appreciate your most loyal buyers by sending them personalized discounts based on their specific actions.

Improve customer experience with Easytools

When you join Easytools, your customers become our customers—in a good way. All your customer details are stored securely on Stripe, and we don’t touch any sensitive data, like credit details. That means you have full control over your buyer base, and you can switch to another tool anytime. What we actually do is take real care of your customers, helping them complete their purchases and come back for more.

And there’s more! We all know that exceptional customer care can take a lot of time. That’s why you’ll find additional tools in our suite to support you even further and minimize customer support tickets. With EasyBilling for smooth billing management, you can quickly set up a FAQ page for your site with all the common buyer questions, automatically ask happy customers for testimonials, and say goodbye to manually sending notifications (or paying for additional solutions to cover that). With Easytools, customer support just got easier.

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